Privacy Notice
Your privacy
This is the privacy notice of This is the privacy notice of Hone Landscapes Ltd (trading as Hone Property Services) and Christopher Hone. In this document, “we”, “our”, or “us” refer to Landscapes Ltd (trading as Hone Property Services) and Christopher Hone.
We are company number 926440 registered in England.
Our registered office is at The Granary, 1 Waverley Lane, Farnham, Surrey GU9 8BB
This policy may change from time to time so please re-read this policy periodically.
Introduction
- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of personal data. We do this now, by requesting that you read the information provided at: www.knowyourrights.org
- Except as set out below, we do not share, or sell, or disclose to a third party
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1 verify your identity for security purpose
1.2 sell products to you
1.3 provide you with our services
1.4 provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us via this link, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
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- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
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- record-keeping for the proper and necessary administration of our Hone Landscapes Ltd (trading as Hone Property Services) and Christopher Hone.
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage Hone Landscapes Ltd (trading as Hone Property Services) and Christopher Hone risk
- protecting your interests where we believe we have a duty to do so
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples include
5.1 posting a message our forum
5.2 tagging an image
5.3 clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us here.
6. Complaints regarding content on our website
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Information relating to your method of payment
We do not take any methods of payment via our website.
8. Information about your direct debit
We do not take any methods of payment via our website.
9. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
10. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our Hone Landscapes Ltd (trading as Hone Property Services) and Christopher Hone.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
11. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
12. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
13. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
3.1 to track how you use our website
3.2 to record whether you have seen specific messages we display on our website
3.3 to keep you signed in our site
3.4 to record your answers to surveys and questionnaires on our site while you complete them
3.5 to record the conversation thread during a live chat with our support team
14 Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
15. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
16. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
17. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
18. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
19. Data may be processed outside the European Union
Our websites are hosted in United Kingdom
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
We use the following safeguards with respect to data transferred outside the European Union:
19.1 the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
19.2 the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union.
19.3 we comply with a code of conduct approved by a supervisory authority in the European Union.
19.4 we are certified under an approved certification mechanism as provided for in the GDPR
19.5 both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information
Access to your own information
20. Access to your personal information
20.1 At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
20.2 to obtain a copy of any information that is not provided on our website you may send us a request at mp@hone.co.uk
20.3 After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
21. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at mp@hone.co.uk
This may limit the service we can provide to you.
22. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
23. Use of site by children
23.1 We do not sell products or provide services for purchase by children, nor do we market to children.
23.2 If you are under 18, you may use our website only with consent from a parent or guardian.
24. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
25. How you can complain
25.1 If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is mp@hone.co.uk
25.2 If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
25.3 If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
26. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
26.1 to provide you with the services you have requested;
26.2 to comply with other law, including for the period demanded by our tax authorities;
26.3 to support a claim or defence in court.
27. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
28. Data Privacy Fair Processing Notice for prospective tenants
Hone Landscapes Limited
Certain Personal and financial information is needed to decide on the grant of a tenancy which you are considering at Hone’s Business Park. In the event the tenancy does not proceed, we intend to retain this data for a period of up to a year. Your consent and co-operation in providing the data is required in order to offer and continue a tenancy agreement with you. You don’t have to provide personal information but without it there will be insufficient information upon which to grant a tenancy. If the tenancy proceeds, numerous items of your data will be retained;
Electronically and we are registered with the Information Commissioner for this purpose. Upon a Tenancy agreement being entered into, we both have legitimate interest in retaining the information to comply with legal obligations. This will remain for six years after the tenancy ends. You may request erasure of your information unless we require it for legal reasons. We will only use your information in connection with this tenancy and it will not be shared with a third party without your consent ( i.e. Tradesperson to effect repairs ) In that case, we will seek assurance that your details are deleted by that party on completion of the purpose.
If a legitimate enquiry in connection with a financial loss is made by any party, or If a legitimate enquiry in connection with a financial loss is made by any party, or legal action considered, your data maybe used and shared for this purpose under legal obligations and legitimate interest.
29. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
by requesting that you read the information provided at www.knowyourprivacyrights.org The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now,
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Required Information:
- UserID = A uniquely generated identifier that distinguishes you as the user and can get the information below from the database
- User_login = An email address or username to log into the website
- SALT|HASHED Password (this is your password which is stored as an encrypted version of your password), we use this to confirm you when you sign in next time
- user_nicename = a string generated from the First and Last Name
- Email = Your email, we use this to confirm you when you sign in next time and to contact you when you use our website as a service
- registration data
- user status = active or denied
- display name
- Country = Language Settings
- URL = Your Website
Security
We take security and keeping your information very seriously.
Hone Properties SALT and HASH and then encrypt any stored data. This encrypted algorithm is non-reversible.
When browsing we connect to the website database using a read only account only switching to a write-enabled account when information needs to be entered. After this task is completed the website switches back to read only.
All text data entered into the database is stripped of HTML and various illegal characters are removed in this process.
Field names in the database remain ambiguous.
A 20-minute time-out is set on any session and all information that was stored in that session is lost. However it remains the responsibility of the site visitor to log out, Hone Properties accept no responsibility or liability for information acquired or changed from one user abusing another in such a manner.
Cookies Policy
We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
Cookies may be either “persistent” cookies or “session” cookies.
A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
About our cookies
We use both session cookies and persistent cookies on this website, however we prefer to use SESSIONS over COOKIES where possible as this information is stored on the server and is destroyed after 20 minutes of inactivity. We identify the persistent and session cookies that we may send you:
The purpose of each cookie is explained below:
| Cookie | Description | Duration |
|---|---|---|
| TEST_COOKIE | We will use this persistent cookie to check if you have accepted cookies so that the cookie policy message can be negated. This cookie lasts until the end of the session or until such time as you delete the cookie in your browser. | Destroyed when the browser is closed (End of user session) |
| wordpress_test_cookie | We will use this persistent cookie to check if you have accepted cookies so that the cookie policy message can be negated. This cookie lasts until the end of the session or until such time as you delete the cookie in your browser. | PHP session (PHPSESSID) is destroyed when the browser is closed (End of user session) |
| wordpress_[serialised number] | We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name(when signed in). | End of session |
| wordpress_logged_in_[unique_serialised_user_id] | We will use this session cookie to store information about your current session, which is stored on the server and is used to identify other information, like user_id/name (when signed in). | End of session |
Cookies set by Third Party sites
Google Analytics Cookies
We use Google Analytics to understand how visitors interact with our website, such as how they found us, how long is spent viewing pages, and what time of day they visited us on. This allows us to improve the visitors’ experience on our websites and to track our marketing efforts.
The purpose of each cookie is explained below:
| Cookie | Description | Duration |
|---|---|---|
| __utma | This cookie is used to determine you as a unique visitor to our website and it is updated with each page view. It contains a unique ID that Google Analytics uses to help data validity. | 2 years or when user clears cookies |
| __utmb | This cookie is used to establish and continue a session on our website. Each time a new page is visited, it is updated to expire in 30 minutes (thus continuing your session). | 30 minutes |
| __utmc | This cookie is used in conjunction with __utmb to establish and continue a session. Should you choose to close your web browser, this cookie expires – ending your session on our website. | End of session |
| __utmv | Should we choose to group distinct sets of people, we use this cookie to label visitors that allows us to examine the behaviour of each group in isolation. No personally identifiable information is stored. | 2 years or when user clears cookies |
| __utmz | This cookie allows us to track the type of referral that you used to reach our website and the performance it brings to our website. This includes search keyword, a specific marketing campaign and direct traffic. | 6 months or when user clears cookies |
All these are Category 2 cookies.
Note: the expiration length of each cookie is from the time it was last updated on
For more information on the use of Google cookies visit www.google.com/policies/.
Temporary logged-in and database created cookies
These cookies are created when you sign up and are passed to our database to identify you next time you visit. Likewise, this information is stored on our secure database so and recreated the next time you visit and log on to the application(s) on our website.
They are used to associate your information with the correct records on our database. They also identify what level of access you have, ie normal user or administration.
User ID A unique number that is used to identify your records stored in our database 20 minutes from in-activity.
Cookies and personal information
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(a) In Internet Explorer (version 9) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) In Firefox (version 16) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unchecking “Accept cookies from sites” and
(c) In Chrome (version 23), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.
Deleting cookies
You can also delete cookies already stored on your computer. For example:
(a) In Internet Explorer (version 9), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) In Firefox (version 16), you can delete cookies by clicking “Tools”, “Options”, “Privacy” and then “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) In Chrome (version 23), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
Again, doing this may have a negative impact on the usability of many websites.
Contact us
This website is owned and operated by Hone Properties.
If you have any questions about our cookies or this cookies policy, please contact us:
Hone’s Business Park
1 Waverley Lane
Farnham
Surrey
GU9 8BB